Terms of Service
Please read these terms carefully before using our Service. By using BigBirdLuxe, you agree to be bound by these terms and conditions.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and BigBirdLuxe Collective ("Company," "we," "our," or "us") regarding your use of our premium lifestyle platform and related services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
We reserve the right to modify these Terms at any time. Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.
BigBirdLuxe Collective provides a premium lifestyle platform that includes:
- Curated marketplace for luxury goods and experiences
- Concierge services and personalized recommendations
- Premium residence listings and travel curation
- Venture Circle investor community and pitch events
- Partner and vendor management tools
The Service is provided on a membership basis with different tiers offering varying levels of access and functionality. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.
To access certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and update your account information to keep it accurate
- Maintain the security of your password and account
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use of your account
You must be at least 18 years old to create an account. Accounts created by minors will be terminated immediately.
We reserve the right to refuse service, terminate accounts, or limit access to the Service at our sole discretion.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Transmit harmful, threatening, or abusive content
- Attempt to gain unauthorized access to our systems
- Use the Service to compete with us or for benchmarking purposes
- Reverse engineer, decompile, or disassemble our software
- Use automated systems to access the Service (except through our API)
- Share your account credentials with others
- Use the Service for any illegal or unauthorized purpose
Violation of this policy may result in immediate termination of your account and access to the Service.
Payment Terms
- Membership fees are billed in advance on a monthly or yearly basis
- All fees are non-refundable except as required by law
- Prices are subject to change with 30 days' notice
- You authorize us to charge your payment method automatically
- Failed payments may result in service suspension
Refund Policy
- 14-day free trial for new members
- 30-day money-back guarantee for paid memberships
- Refunds processed within 5-7 business days
- No refunds for usage-based charges or third-party fees
Billing Disputes
- Contact us within 60 days of the disputed charge
- We will investigate and resolve disputes promptly
- Continued use of the Service constitutes acceptance of charges
Ownership
- The Service and its original content are owned by BigBirdLuxe Collective
- All trademarks, logos, and service marks are our property
- You retain ownership of content you upload to the Service
- We do not claim ownership of your data or content
License
- We grant you a limited, non-exclusive license to use the Service
- This license is revocable and subject to these Terms
- You may not redistribute, sell, or sublicense the Service
- API access is subject to separate terms and rate limits
User Content
- You grant us a license to use your content to provide the Service
- You represent that you have rights to all content you upload
- We may remove content that violates these Terms
- You are responsible for backing up your data
Data Collection
- We collect information as described in our Privacy Policy
- Your data is processed in accordance with applicable privacy laws
- We implement appropriate security measures to protect your data
- We may use your data to improve our Service
Data Rights
- You have rights to access, correct, and delete your data
- You can export your data at any time
- We will comply with data protection requests within 30 days
- Some data may be retained for legal or business purposes
International Transfers
- Your data may be processed in countries other than your own
- We ensure appropriate safeguards for international transfers
- We comply with applicable data protection regulations
Uptime and Availability
- We strive for 99.9% uptime but do not guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- We are not liable for downtime or service interruptions
- Emergency maintenance may be performed without notice
Support
- Email support is available for all users
- Response times vary by membership tier
- Priority support is available for premium members
- We provide documentation and self-help resources
Termination by You
- You may cancel your membership at any time
- Cancellation takes effect at the end of your billing period
- You retain access to the Service until the end of your paid period
- You can export your data before termination
Termination by Us
- We may suspend or terminate accounts for Terms violations
- We may terminate accounts for non-payment
- We reserve the right to discontinue the Service with notice
- We will provide reasonable notice for service discontinuation
Effect of Termination
- Your right to use the Service ceases immediately
- We may delete your account and data after termination
- Provisions that should survive termination will remain in effect
- You remain liable for any outstanding payments
Service Disclaimers
- The Service is provided "as is" without warranties of any kind
- We disclaim all warranties, express or implied
- We do not guarantee specific results or outcomes
- Results depend on many factors beyond our control
Limitation of Liability
- Our liability is limited to the amount you paid for the Service
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for data loss or business interruption
- Some jurisdictions may not allow liability limitations
Indemnification
- You agree to indemnify us against claims arising from your use
- You agree to indemnify us against your violation of these Terms
- This indemnification survives termination of these Terms
Governing Law
- These Terms are governed by the laws of the State of New York
- Any disputes will be subject to the jurisdiction of New York courts
- We comply with applicable US laws and regulations
Dispute Resolution
- We encourage resolution through direct communication
- Disputes may be resolved through mediation or arbitration
- Class action waivers may apply in some jurisdictions
- You may have additional rights under consumer protection laws
Severability
- If any provision is deemed invalid, the rest remains in effect
- Invalid provisions will be replaced with valid ones
- These Terms constitute the entire agreement between us
If you have any questions about these Terms of Service, please contact us:
BigBirdLuxe Collective
Email: support@bigbirdluxe.com
Phone: +91 99991 09191
Location: New York, USA
Legal Department: support@bigbirdluxe.com
We will respond to your inquiry within 5 business days.
Questions About These Terms?
If you have any questions about these Terms of Service or need clarification on any section, please contact our legal team.
Email: support@bigbirdluxe.com
Phone: +91 99991 09191