Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our Service, or contact us for support. This may include:

• Personal Information: Name, email address, phone number, company information
• Account Information: Username, password, profile information
• Usage Data: Website interactions, feature usage, performance data
• Payment Information: Billing details (processed securely through third-party providers)
• Communication Data: Messages, feedback, and support requests

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage and trends
• Personalize your experience
• Detect, prevent, and address technical issues
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist us in operating our Service
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets
• With analytics providers to understand usage patterns

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Regular security audits and assessments
• Access controls and authentication systems
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Retained while your account is active
• Usage analysis data: Retained for up to 24 months
• Payment information: Retained as required by applicable law
• Communication records: Retained for up to 3 years

Upon request, we will delete your personal information in accordance with applicable law, subject to certain exceptions for legal compliance and legitimate business interests.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by relevant data protection authorities
• Binding corporate rules for intra-group transfers
• Certification schemes and codes of conduct

We will ensure that any such transfers comply with applicable data protection laws and regulations.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and trends
• Provide personalized content and features
• Improve security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

For more detailed information about our use of cookies, please see our Cookie Policy.

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 16, we will take steps to delete such information from our systems promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you via email or through our Service
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BigBirdLuxe Collective

Email: support@bigbirdluxe.com

Phone: +91 99991 09191

Location: New York, USA

Data Protection Officer: support@bigbirdluxe.com

We will respond to your inquiry within 30 days of receipt.